1Red Casino Privacy Policy

When you register we collect identifying information including your full name, date of birth, email address, mobile number, country of residence and a password. To verify your account we collect government-issued ID, a proof of address such as a recent utility bill, a selfie and your source-of- funds documentation where required by our licence. When you deposit or withdraw we collect payment method metadata, transaction amounts and timestamps. When you use the site we collect device information, IP address, browser type, log files, gameplay records and communication transcripts with our support team.

We do not collect special-category data such as political opinions, religious beliefs or biometric data beyond what's strictly required to verify your identity through the selfie matching step. We do not sell your data to third parties for marketing purposes.

We use your personal data to provide the gambling services you've signed up for, including running your account, processing deposits and withdrawals, serving the games you choose to play, paying out winnings and providing customer support. We use identity and verification data to comply with anti-money laundering law and to meet our licensing obligations. We use device and log data to detect fraud, prevent account takeover and protect the integrity of our games.

With your active consent we use your contact details to send marketing communications about promotions, new games and product changes. You can withdraw consent at any time from inside your account or by clicking unsubscribe in any email. Withdrawing marketing consent does not affect your ability to use the casino, you'll still receive essential service messages such as transaction confirmations and security alerts.

We share data with payment processors so they can complete your transactions, with identity verification providers such as Veriff and SumSub to confirm your KYC documents, with game studios so the games you play function correctly, with cloud hosting providers who run our infrastructure, and with our auditors and regulators where law requires it. We do not sell or rent your data to unrelated marketing companies.

Where data is transferred outside the UK or European Economic Area, we use standard contractual clauses approved by the Information Commissioner's Office to ensure equivalent protection. A full list of categories of recipients is available on request via support@1redcasino.live.

You have the right to access the personal data we hold about you, to request correction of inaccurate data, to request erasure of data we no longer need, to object to certain processing, to restrict processing in some circumstances, and to receive your data in a portable format. You also have the right to lodge a complaint with the Information Commissioner's Office if you believe we've handled your data incorrectly.

To exercise any of these rights, email our Data Protection Officer at privacy@1redcasino.live with your account email and the right you wish to exercise. We respond within 30 days as required by law. Note that anti-money laundering law requires us to retain certain account records for at least five years after account closure, even if you request erasure, so some records cannot be deleted on demand. We'll explain which records this applies to when we respond.