1Red Casino Close Account

A short break locks your account for 24 hours up to 7 days. It's the right option if you want a short pause without committing to a longer period. A cool-off period covers 7 days to 6 weeks and is the right option if you want a noticeable break to reset your routine. Self-exclusion covers 6 months, 1 year or 5 years and is binding on 1Red, meaning we will not reopen the account or accept new accounts in your name for the duration. Permanent closure stops your account indefinitely and is treated as a binding self-exclusion if you cite gambling-related reasons.

During any active period you cannot log in, deposit, place a bet, receive promotional communications or talk to a sales agent. Any pending withdrawals continue to process normally via the standard timing of your chosen payment method. Self-exclusion applies across every 1Red-operated brand to prevent migration between sister sites.

Your real money balance is returned to you via your most recent verified withdrawal method. E-wallets and crypto typically settle within a couple of hours, card and bank transfer follow standard banking timelines of one to three working days. There is no fee for the closing withdrawal. Bonus balances and tied free spin winnings that haven't completed wagering are forfeited at closure, which is standard practice across the industry.

If your remaining balance is below the standard minimum withdrawal of £10, support will process a manual one-off cashout to clear your account regardless of the threshold. If you have an open pending bet at closure, the bet runs to completion and the result settles to your withdrawal method on the same day the market resolves.

Most of your personal data is removed from active marketing and product systems within 30 days of closure. However, anti-money laundering law and our licence both require us to retain identity verification records, transaction history and gameplay records for at least 5 years after account closure. Those records are stored in a restricted-access archive and used only to respond to lawful requests from authorities or to defend legal claims.

You retain the right to request a copy of all data we hold about you, request correction of inaccurate data, and lodge a complaint with the Information Commissioner's Office. Full details and contact addresses are in our Privacy Policy. If you want to confirm closure has completed or ask about data retention specifics, email privacy@1redcasino.live.

If you closed for a non-gambling-related reason (for example, switching to a different brand or taking a long break for personal reasons), you can request reopening after 30 days have elapsed since closure. Contact support, complete standard re-verification and your account is reactivated with your existing balance, history and loyalty tier intact.

If you closed under self-exclusion or cited gambling control reasons, the closure is binding for the period you chose. After that period expires you can request reopening, which we'll review carefully alongside a brief reset conversation to make sure reopening is the right step. We will not proactively contact you about reopening at any point during a self-exclusion.